How we collect, use and protect your personal data.
Shroom Actives ("We," "Our," or "Us") values your trust and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or interact with our services. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
When you create an account, purchase products, contact us, or otherwise interact with us, we may collect:
Contact information: Name, phone number, email address and shipping address collected during account creation and order placement.
Payment information: Billing address, method of payment, including bank details, credit, debit, or other payment card information.
Other information: Content of your communications with us, including customer support interactions, social media contacts and satisfaction surveys.
You are not required to provide requested personal data. However, if you choose not to, we may not be able to provide our Services or respond to your requests.
Account creation: To set up your account and profile with us.
Order fulfilment: To process your order and generate an invoice.
Marketing: To send personalised offers, promotions and newsletters via email, WhatsApp, SMS or other channels. You may opt out by writing to support@shroomactives.com. Opting out will not restrict service-related communications.
Managing requests: To handle queries, complaints, and feedback.
Legal obligations: To defend legal claims, fulfill tax obligations and comply with applicable law.
Service providers: Payment aggregators (RazorPay), logistics partners (Shiprocket), and hosting providers who assist with our business operations.
Official authorities: Law enforcement, governmental and regulatory authorities where required by law, to protect our rights, or where otherwise legitimate.
Business transfers: Third parties in the event of a sale, transfer, or merger of our business or assets.
Our Services are not directed towards children below the age of 18 years. We do not knowingly solicit or collect personal data from minors.
We retain your personal data for no longer than is required for the purpose for which it was collected or as required by applicable law. We may retain data if necessary to prevent fraud, exercise legal rights, or defend against legal claims.
Right to access: Request access to the personal data we hold about you, including processing purposes and recipients.
Right to rectification: Have your personal data corrected if inaccurate or incomplete.
Right to erasure: Request deletion or removal of your personal data from our systems.
Right to withdraw consent: Withdraw previously given consent at any time, though this may affect our ability to provide Services.
To exercise any of these rights, contact us at support@shroomactives.com. We may verify your identity before processing the request. These rights are subject to limitations under applicable law.
We implement adequate and effective measures to ensure the security of your personal data. While we strive to keep your information secure, no online platform is entirely immune to risks, and we cannot guarantee absolute security.
We will post changes to this Privacy Policy and update the effective date when it is revised. All modifications will be notified to you in accordance with applicable laws.
For questions about this Privacy Policy or to exercise your rights: