Refund & Returns Policy.

We stand behind our products. Here's how we handle issues.

Refund & Returns Policy.

Once an order is confirmed, Shroom Actives will not be able to accept return or refund requests. However, in the following scenarios, we are happy to work with our valued customers to find an amicable solution.

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Damaged Product

Inform us within 3 days of delivery via email at support@shroomactives.com. Please include:

Your order number
An image of the invoice
One image of the outer box
Two clear images of the damaged product

For orders with multiple items, only the affected product can be returned and replaced. We will promptly re-send and replace the damaged product(s).

Response time: 48–72 hours

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Missing Product

Inform us within 3 days of delivery via email at support@shroomactives.com. Please include:

Your order number
An image of the invoice
One image of the outer box
Two clear images of the opened box showing all items received

While refunds cannot be provided for missing products, we will promptly re-send the missing item to ensure your satisfaction.

Response time: 48–72 hours

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Spoiled Product

Inform us within 7 days of delivery via email at support@shroomactives.com. Please include:

Your order number
Date of packaging/manufacture (as printed on the product)
Clear images or a video of the spoiled product

Note: Due to the natural and handcrafted nature of our products, variations in taste, texture, colour, or aroma may occur. Such differences do not compromise quality and are not eligible for returns.

We will thoroughly investigate and replace the product if necessary.

Response time: 48–72 hours

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Need Help?

At Shroom Actives, we are committed to providing the best possible solutions while maintaining transparency. For any concerns:

emailsupport@shroomactives.com

phone+91 74004 51507 (Phone / WhatsApp)