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Privacy policy

Shroom Actives (“We,” “Our,” or “Us”) values your trust and is committed towards safeguarding your personal data. This Privacy Policy explains how we collect, use, share, disclose and protect your personal data when you visit our website located at https://shroomactives.com/ (the “Website”) or whose information Shroom Actives otherwise collects, receives or processes in connection with the offer and sale of its products, including through third-party platforms (hereinafter collectively referred to as “Services”). By providing personal data to us or by using the Service, you acknowledge that you have read and understood this Privacy Policy.

 

I. The types of personal data we collect

When you create an account on our Website, purchase our products, contact us (including by social media), participate in an online survey, or otherwise interact with us, we may collect a variety of information, including:

  1. Contact information: We collect your personal data during the course of account creation on our website and the placement of orders. This information includes your name, phone number, email address and shipping address.
  2. Payment information: Payment details such as billing address, method of payment, such as bank details, credit, debit, or other payment card information.
  3. Other Information You Provide to Us: Details such as the content of your communications with Us, including interactions with customer support, contacts through social media channels and completing a customer satisfaction/feedback survey.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases, we will not be able to provide you with our Services or respond to requests you may have.

 

II. How we use your personal data

Shroom Actives processes your personal data only for lawful purposes, including:

  1. To create an account: We may process your personal data for the purpose of setting up your account and profile with Us.
  2. To fulfill your order: We may process your personal data when you place an order with Us for the purpose of fulfilling the order, including generating an invoice.
  3. To carry out marketing activities: We may process your personal data to carry out our marketing campaigns by sending you personalised offers, promotions and newsletters through various channels such as email/WhatsApp/SMS/RCS/push notification or any other channel.
    If you do not wish to receive promotional communications from Us, you may opt out of receiving non-essential (promotional, marketing-related) communications by writing to us at support@shroomactives.com.
    Kindly note that opting out of receiving non-essential communication will not restrict us from sending you service-related communications.
  4. To manage your requests and complaints: We may process your personal data under circumstances where you have initiated contact with us for queries, requests, or to address any grievances or feedback you may have about the services you have availed from us.
  5. To manage any dispute, defend our legal claims and fulfill our legal obligations: We may process your personal data to defend our claims in court and prevent. Additionally, we shall process your personal data in accordance with any tax obligations and legal obligations.

 

III. Who we share your personal data with

We may share this information with:

  1. Service providers that help us with our business activities, such as payment aggregators (RazorPay), logistics partners involved in order fulfilment and hosting providers.
  2. official authorities, including law enforcement, governmental and regulatory authorities, including health authorities: (a) if we believe disclosure is required by any applicable law or regulation; (b) to protect and defend our rights, or the rights or safety of third parties; or (c) where it is in our legitimate interest to co-operate and share information with such authorities;
  3. third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.

 

IV. Personal information of children

Our Services are not directed towards children below the age of 18 years (hereinafter referred to as “Minor”) and we do not knowingly solicit or collect personal data from Minor.

 

V. How long we retain your personal data

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Shroom Actives to exercise its legal rights and/or defend against legal claims.

 

VI. Your data protection rights

As per applicable data protection law, you have certain rights in relation to your personal data and how we process it.

Right to access: You have the right to request access to the personal data we hold about you at any time. This access includes access to information about the processing, such as purpose, categories of data and recipients of the personal data.

Right to rectification: You have the right to have your Personal Data rectified if it is inaccurate or incomplete. Depending upon the nature of the request, you may be able to update certain sets of personal data on your own.

Right to erasure: You have the right to request that we delete or remove your Personal Data from our systems.

Right to withdraw consent: You have the right to withdraw previously given consent to process your Personal Data. However, if you choose to do so, in some cases we will not be able to provide you with our Services or respond to requests you may have.

Please contact us at support@shroomactives.com if you wish to make a request for exercising the above rights or if you have a grievance related to the processing of your personal data. To protect your privacy and security, we may take steps to verify your identity before dealing with the request. If you are raising a data subject request on behalf of another individual, such requests shall be accompanied by appropriate proof of identity of the requester, details of relationship with the person on whose behalf the request is being made and proof of authority for making such a request.
Kindly note that these rights are not absolute and are subject to conditions or limitations as specified in applicable laws.

VII. How we protect your personal data

We implemented adequate and effective measures to ensure the security of your Personal Data. While we strive to keep your information secure, no online platform is entirely immune to risks, and we cannot guarantee absolute security.

 

VIII. Changes to this Privacy Policy

We will post changes to this Privacy Policy and update the effective date when this Privacy Policy is updated. We may modify this Policy and all modifications will be notified to you in accordance with applicable laws.

 

XI. Contact Us

If you have any questions regarding our Privacy Policy or if you want to exercise any of your rights, please reach out to us at: