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Shipping Policy

 

At Shroom Actives, we are committed to ensuring your orders reach you quickly, safely, and in good condition. This Shipping Policy outlines our delivery practices and procedures.

Shipping Coverage

  • We currently ship orders across India as well as select international destinations.

  • All orders are dispatched from our warehouse in Mumbai, India.

 

Dispatch & Delivery Timelines

  • Orders are usually dispatched within 2 business days of order confirmation.

  • Once dispatched, delivery is typically completed within 5–7 business days for domestic orders.

  • Delivery times may vary depending on the delivery location, courier availability, and unforeseen circumstances. International deliveries may take longer and vary based on destination country regulations.

 

Shipping Partners

  • We work with trusted courier partners through Shiprocket, who allocate the most cost-effective and fastest delivery service for each order.

  • As such, we do not have a fixed delivery partner.

 

 Shipping Charges

  • Shipping is chargeable and calculated based on the delivery location, package weight, and courier service provider’s fees.

  • The exact shipping cost will be shown at checkout before you complete your order.

 

Order Tracking

  • Tracking details are available for most orders and can be shared upon request.

  • To request tracking information, please contact us at:

 

Returns & Undeliverable Packages

  • In case an order is undeliverable and returned to our warehouse, we will issue a refund for the product(s) ordered, excluding shipping charges.

  • For returns initiated by the customer, please refer to our Returns & Refunds Policy.

 

Contact Us

For any questions regarding shipping, delivery delays, or tracking requests, you can reach us at: